33ck Privacy Policy

33ck is an online betting and casino entertainment platform for users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy explains what information is collected when you use 33ck's website, mobile version, and related services (collectively the "Platform"), how that information is used, and what your rights are.

This policy applies to the 33ck.cam domain and all services under it. If you are under 18 years of age or do not meet our minimum age requirement (21 years), please refrain from using our platform.

2.1 Registration Information

When you create an account on 33ck, you are required to provide the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number (linked to your bKash, Nagad, or Rocket account)
• Email address (optional)
• Password (stored in encrypted form)

2.2 Transaction Information

A record of each of your financial transactions is kept, which includes:

• Deposit amount and date
• Withdrawal amount and date
• Payment method used (bKash, Nagad, or Rocket)
• Transaction reference number

2.3 Gameplay and Activity Information

Your activity on the platform is monitored, such as:

• Games played and their results
• Bet amounts and types
• Session duration and frequency
• Bonus claiming and usage history

2.4 Device and Technical Information

Our system automatically collects the following technical information:

• IP address and approximate location
• Device type, operating system, and browser version
• Cookie and session data
• Page visits and navigation patterns
• Referral source (where you came from)

Information collected by 33ck is used for the following legitimate purposes:

3.1 Account Management

Your information is used to create, verify, and manage your account. This includes login security, password recovery, and monitoring account activity.

3.2 Processing Financial Transactions

Financial information is used to properly process your deposit and withdrawal requests, and to comply with fraud prevention and anti-money laundering (AML) regulations.

3.3 Customer Service

Our 24/7 Bengali live chat support team may access your information to resolve your complaints or questions. This information is used solely for providing support.

3.4 Responsible Gaming

Your gameplay patterns are analyzed to identify potentially problematic behavior. This is part of our responsible gaming commitment. We may offer you assistance if needed.

3.5 Platform Improvement

Aggregated user data (not personally identifiable) is analyzed to improve the quality of our services. This includes website performance, usability, and planning new features.

3.6 Ensuring Security

Technical information is used to protect platform security, detect fraud, prevent multiple accounts, and stop fraudulent activity.

33ck never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processing: Minimum necessary information is shared with the relevant payment provider to complete transactions via bKash, Nagad, and Rocket.
• Game providers: Game software providers including Pragmatic Play, JILI, PG Soft, and Spribe process a portion of gameplay data. This is part of their technical requirements.
• Legal obligations: If there is a legal order or a valid request from a government authority, information may be provided in compliance with applicable law.
• Security services: Specialist service providers for fraud prevention and cybersecurity may access limited data.

Any agreement with a third-party service provider specifically includes a guarantee of data confidentiality.

The 33ck website uses cookies and similar technologies. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential cookies: Essential for login sessions and security. The platform does not function properly without these.
• Functional cookies: Used to remember your preferences (language, display settings).
• Analytical cookies: Collect anonymous data to understand website usage, which helps improve the service.

5.2 Cookie Controls

Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

33ck adopts industry-standard technical and organizational measures to protect your personal information:

• SSL encryption: All data transfers between the website and server are encrypted using SSL/TLS technology.
• Password hashing: Your password is never stored directly — it is secured using a strong cryptographic hashing process.
• Access controls: Only authorized staff can access the necessary data.
• Regular security audits: Regular security audits are conducted to identify potential vulnerabilities.
• Data backup: Regular backups are maintained in a secure environment so that data is not lost in the event of a disaster.

Although we take the highest security measures, no digital system is 100% impenetrable. If you notice any suspicious activity, please notify our support team immediately.

We retain your personal information for as long as your account is active. Even after an account is closed or becomes inactive, information may be retained for the following reasons:

• Financial transaction records: minimum 5 years (to meet legal and audit requirements)
• Identity verification documents: maximum 3 years after account closure
• Customer service communication logs: up to 2 years
• Dispute resolution information: minimum 1 year after the relevant matter is resolved

After the specified period, information is securely deleted or anonymized.

As a 33ck user, you have the following rights regarding your own personal information:

8.1 Right to Know

You may request to know what information we hold about you and for what purpose it is being used. You can make this request by contacting support.

8.2 Right to Correction

If there is any incorrect or incomplete information in your profile, you may request a correction. Most account information can be updated directly from your profile settings.

8.3 Right to Deletion

You may request that your account and related information be deleted. However, due to legal obligations, some information may need to be retained for a specified period (see section 7).

8.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be limited, such as while a dispute about the accuracy of the information is ongoing.

8.5 Right to Object

You may object to your information being used for marketing communications. This can be done by contacting our support.

To exercise any right, write to our support email: [email protected] — we will try to respond within 30 business days.

33ck is only for those aged 21 and above. We do not actively collect information from minors and use age verification methods to prevent them from using the platform.

If we become aware that a person has created an account without meeting the age requirement, that account will be closed immediately and the related information will be deleted.

33ck may update this privacy policy from time to time. For significant changes:

• The updated policy will be published on the website
• The "Last updated" date at the top of the page will change
• For important changes, registered users may be notified by email or through an account notification

Continuing to use the platform after an update will be considered acceptance of the revised policy. It is therefore recommended that you review this page regularly.

11.1 External Links

The 33ck platform may occasionally contain content from game providers. 33ck is not responsible for the privacy policies of third-party websites.

11.2 Data Transfers

Our servers and services may be located in various countries. Appropriate security measures are always maintained when transferring information.

11.3 Automated Decision-Making

Automated systems may be used for fraud detection and risk assessment. If you have an objection to any decision made in this context, you may request a human review through support.

If you have any questions, concerns, or complaints about this privacy policy, please contact us: